SEPTEMBER 2024
Vol . 58 , No . 5
DEPARTMENTS
46 PERSPECTIVES
Viewpoints from hotel industry voices and leaders
64 DESIGN In the lavatory
70 OPENINGS Moxy St . Petersburg Downtown
78 TECHNOLOGY The AI effect
82 NEWS
What ’ s new on the hospitality front
94 PRODUCTS
96 SUPPLY LINE
ABOUT THE COVER
Omer Acar , CEO of Raffles and Fairmont
SPECIAL REPORT
SUPPLEMENTAL INCOME
Hotels turn to membership offers and day passes to ingratiate non-room guests . Locals are taking to it and properties are finding a new source of ancillary revenue .
BRAND DEVELOPMENT
PACK MENTALITY
26
Blackstone-controlled Great Wolf Resorts has been a howling success . Its CEO is now hunting out new opportunities for the family-friendly portfolio of properties .
40
20
TRAVEL
RUFFING IT
Hotels are going to the dogs — in a good way . It ’ s an enduring fact : animals are part of the family , travel and all , and hotels are taking measures to cater to furry friends .
32
EUROPE REPORT
THE REIGN IN SPAIN
As market conditions change across Europe , investors are seeking out new opportunities , with cities like Madrid in their scope .
COVER STORY
DOUBLE DUTY
Accor ’ s Omer Acar has not one but two legacy luxury brands on his watch in Raffles and Fairmont . A legend in his own right , he is taking to the task with his signature poise .
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4 hotelsmag . com September 2024