YOTEL guestroom
YOTEL has installed self-service kiosks at all its hotels for easy , contactless check-in and check-out .
personalization which sets their stay with us apart from what they would find with other brands ,” said Mike Rawson , chief information officer of citizenM .
For instance , the app remembers a guest ’ s preferred room temperature . And as more and more of people ’ s lives become digital , they begin to expect this level of control and personalization .
“ It ’ s what so many of us have in our homes . Why shouldn ’ t hotels become an extension of that environment ? This kind of guest-centric approach will make hospitality brands successful in the future ,”
said Rawson . At YOTEL , another tech-forward hotel brand , all properties are built with contactless capabilities . All properties have check-in / check-out kiosks , which are continuously being updated . The Londonbased hotel company is currently testing a new app that will help guests check-in , retrieve keys , manage their stay and explore the city — all from their phones .
The company recently teamed with fintech reservation provider , Selfbook , to offer an improved booking experience . Guests can now go from search to confirm
Rohan Thakkar , chief development officer , YOTEL reservation in just a few clicks using Apple Pay or Google Pay .
“ Technology is considered essential to every aspect of our operations , from customer interactions to behind-thescenes processes . We prioritize practical technology integration , rather than adopting gadgets for the sake of it ,” said Rohan Thakkar , chief development officer of YOTEL .
POWERING IT Onity is one provider of technology hotels use to ensure a seamless , contactless experience . Its DirectKey mobile access locks are Bluetooth-enabled to stay in a ready state , so that guests can unlock doors while on the go without having to stop or touch their phone to the lock .
“ Since the launch of DirectKey , guests have used Onity ’ s mobile key credentials to open doors more than 250 million times ,” said Fayyad Sbaihat , president of Supra & Onity .
Technology , such as DirectKey , also reduces the use of plastic , eliminating the need for physical key cards .
Onity ’ s mobile key credentials use 128- bit AES data encryption , which provides
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