H : What are you doing right now to further drive demand and rate ? AM : With the relaunch of the Arizona Biltmore , we ’ ve transformed from historic to iconic and opened up with a vibrancy that appeals to an entirely new market . We have leaned into our history and layered on amenities and experiences that can only be found at the Biltmore . With our beautiful new Tierra Luna Spa , elevated dining , exciting bar experiences and access to bespoke activities , we are attracting new segments and guests that would have chosen other fine resorts in the past . In addition , we have recently added the Citrus Club , an exclusive experience associated with premium rooms or available as an a la carte buy-in option .
H : Hotel pet peeve ? AM : We have a habit in this industry of hiring people who remind us of ourselves . This is not just limited to gender and race . I was told once that I couldn ’ t get into luxury without luxury experience . I thought , that ’ s like being allowed to go swimming without getting in the water . These days I insist on a spectrum of candidates and make sure we level the interview process for everyone .
H : Favorite minibar indulgence ? AM : Cashews . And dark chocolate anything .
H : Favorite travel item ? AM : Earbuds . Without them , I find air travel a nightmare .
H : Best idea ever stolen ? AM : Room attendants placing a jogging map on top of the guests ’ running shoes during daily service .
H : What would you like to have more time for ? AM : I dream of long , leisurely mornings , sipping café , overlooking the Côte d ’ Azur .
H : Favorite app ? AM : My camera .
Renovated suite at The Arizona Biltmore , a Waldorf Astoria Resort