Delilah at Wynn Las Vegas offers a true supper club atmosphere , inspired by the earliest showrooms of Las Vegas . ( Robert Miller )
PERSONALITIES
Teaching ,
LEADING WITH STORIES
WYNN LAS VEGAS PRESIDENT GULLBRANTS SHARES DAILY NOTES AND CONSISTENTLY USES STORIES FROM HIS EXPERIENCES TO BUILD CONSENSUS AND DEVELOP TOMORROW ’ S LEADERS .
by JEFF WEINSTEIN , EDITOR IN CHIEF
Brian Gullbrants has opened 23 hotels during his career and as a result developed a habit of personally delivering employee orientations . When you do that for a 200- or 300-room Ritz-Carlton , where Gullbrants spent 20 years , it is ambitious but not borderline crazy . However , for the past 14 years he has been leading Wynn Resorts in Las Vegas and Boston where staff levels reach 12,000 , and this service zealot has continued to conduct new-employee orientation every single week throughout his tenure .
Not unlike the hotelier who taught him about service excellence years ago , Ritz-Carlton co-founder Horst Schulze , today Wynn Las Vegas President Gullbrants loves sharing with his teams what he stands for , seizing the moments to create converts and impress upon them company values that stand for service-driven excellence . He says he loves to tell stories from throughout his career to drive home his messages because they are more compelling than facts and framed mission statements hanging in the HR department . People will listen to and remember good stories , he believes .
If that is not enough of a commitment , every single day Gullbrants writes a daily pre-shift message for the three shift leaders to read to their teams .
62 hotelsmag . com September 2022