OCT / NOV 2024
Vol . 58 , No . 6
DEPARTMENTS
40 PERSPECTIVES
Viewpoints from hotel industry voices and leaders
52 TECHNOLOGY Revenue management reviewed
56 CUSTOMER SERVICE
Understanding the BUBL framework
66 DESIGN The Surrey in New York is back
70 F & B What ’ s on the breakfast menu
76 PRODUCTS
78 SUPPLIER NEWS
SPECIAL REPORT
THANKING MISS SWIFT
Taylor Swift is adored amongst her fans with a fervor not seen since the likes of Elvis . She has another huge fan base : hoteliers . Why ? Her sold-out shows deliver huge revenue .
SHORT-TERM RENTAL
THE ACCOMMODATING CEO
Say what you want about Airbnb CEO Brian Chesky : He ’ s likely heard it . But he is unabashed to keep saying out loud what ’ s on his mind .
DEVELOPMENT
OUTDOOR EXCITEMENT
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ABOUT THE COVER
The 120-room Virgin Hotels London- Shoreditch opened this summer as Virgin ’ s first hotel in its hometown .
PASSION FOR HOSPITALITY
www . hotelsmag . com SINCE 1966
OCTOBER / NOVEMBER 2024
REVENUE MANAGEMENT MIXED-USE DEVELOPMENT OUTDOOR LODGING
Outdoor lodging companies are taking the hospitality industry by storm . And even if there is one , these outdoor accommodations shelter guests in the lap of luxury .
COVER STORY
VIRGIN TERRITORY
Richard Branson ’ s brand is built on intrepidness and boldness . Now , Virgin Hotels is taking a cue from his indomitable spirit and growing via its leader , James Bermingham .
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VIRGIN TERRITORY
VIRGIN HOTELS COMES HOME
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