PERSPECTIVE

HOW A STRONG INTERNAL CULTURE SETS THE PATH FOR BUSINESS SUCCESS

Contributed by RACHEL MONIZ , CHIEF OPERATING OFFICER , HEI HOTELS & RESORTS

Celebrating hoteliers should be considered mandatory for success in today ’ s competitive hospitality labor market . Hotel leaders who take pride in recognizing team members that are consistent , loyal and show drive to continue learning will find that doing so leads to greater associate engagement and generates a groundswell of consistency over time . To receive consistency , operators must offer loyalty .

Caring for and cultivating a loyal team requires an upfront investment

46 hotelsmag . com Oct / Nov 2024