TRENDING
were just quoting someone else .
“ Resonance ” is best achieved with a true and meaningful message , and it doesn ’ t have to be poetry or smart or brilliant . It just needs to be honestly connected to you and your team .
The biggest opening challenge for me is my own personality – knowing when the best that can be achieved at that moment is achieved and letting it be . Things are never finished , never perfect . Accepting that is a challenge ; not accepting it is a recipe for failure . How do I overcome it ? I breathe .
practice service skills on the contractors in the building .
Empowerment only works if you are present for your team and support them in creating memorable guest experiences , which creates a psychologically safe environment for the team . They have to trust you as much as you trust them .
THE ONE THING WE ALWAYS TRY TO DO IS GO DARK FOR A DAY RIGHT BEFORE OPENING . IT ’ S A MEANS OF TURNING OFF BEFORE WE HAVE TO BE COMPLETELY TURNED ON – A SELF-PRESCRIBED CALM BEFORE THE STORM , IF YOU WILL .
– SERGIO MACLEAN
group of individuals . Be honest and vulnerable – only then are you truly leading and motivating a team .
Those great leaders that issued those great quotes were talking from their hearts , from their personal experiences . None of them would be remembered or remarkable if they
Brian Englehart , general manager , Maison de la Luz , New Orleans , Louisiana
Teamwork and fellowship are two important components for the success of any hotel and that camaraderie , I would argue , is more apparent in the state of Louisiana . It just has a way of bringing people together .
One tradition that is special to me is putting together a crawfish boil for my team and their families . There is no one from Louisiana that does not cook their crawfish . So , before opening , I invite everyone over and have two 40-pound sacks .
When we opened Maison de la Luz in 2019 , my son was 18 and helped with cooking , which made it even more special . The recipe to the hotel ’ s success is my crawfish boil – pun intended .
When we prepare to open a hotel , I walk the entire property and personally assist with cleaning up to opening the doors to be sure all is perfect .
I involve the team in decisionmaking and creating the service culture , and I always have them
EMPOWERMENT ONLY WORKS IF YOU ARE PRESENT FOR YOUR TEAM AND SUPPORT THEM IN CREATING MEMORABLE GUEST EXPERIENCES , WHICH CREATES A PSYCHOLOGICALLY SAFE ENVIRONMENT FOR THE TEAM .
– BRIAN ENGLEHART