TRENDING
BEFORE OPENING A HOTEL , I LIKE TO GET FAMILIAR WITH THE NEW LAYOUT AND SPACE OF THE PROPERTY . MY TRADITION HAS ALWAYS BEEN SKETCHING OUT A FLOOR PLAN SO IT IS BETTER INGRAINED IN MY MIND BEFORE I TAKE THE HELM AND MOVE INTO THE HOTEL , SO TO SPEAK . approvals needed to do what it takes to make guests happy .
As the opening manager , you will not have all the answers to questions from your staff and guests . You will not have all the answers for your owners , construction crews , etc . You need to learn to manage these expectations , or you will find yourself feeling defeated or overwhelmed .
Anton Moore , general manager , Gansevoort Meatpacking , New York , New York
Fashion inspires me and my tradition involves a turquoise Tom Ford jacket . To me , there is nothing like wearing a beautifully designed piece to make you feel confident . This one jacket , in particular , I choose to wear for hotel launches because turquoise represents calm , compassion and communication – three important attributes that are required when opening a hotel . The fine tailoring and fit mimic the luxury experience I want the guests to feel while enjoying our property .
I once worked for a hotel brand that told us to prepare for each workday as if you are preparing for a first date . There is nothing more invigorating than a first date or an opening of a brand-new elevated hotel or product experience .
First and foremost , I think the most important thing when opening a hotel is to set expectations . Knowing that the first guest experience may not go as perfectly as you envision , I like to look at it as a learning experience . There ’ s no first perfect opening . It ’ s all about keeping a positive mindset and your team will follow . What do I do personally ? A great night ’ s sleep .
Coming from an Irish hospitality family and my upbringing in the hospitality industry , it is my natural instinct to motivate the team or help them feel truly empowered . It ’ s my own personal drive and passion to ensure the guest has the most memorable experience possible . Therefore , I would like to think the team around me feels inspired by that drive and it empowers them to mimic my genuine and authentic drive for service excellence .
The biggest challenge I ’ ve faced was with opening luxury lifestyle
– PETER YEUNG THIS ONE JACKET , IN PARTICULAR , I CHOOSE TO WEAR FOR HOTEL motivate , and empower every member of the staff . They must be empathic and very patient with guests when something goes wrong - and it will .
Have the team be a part of the solution . Give them full empowerment to make any decisions to resolve guest issues . This includes full financial empowerment . No
LAUNCHES BECAUSE TURQUOISE REPRESENTS CALM , COMPASSION AND COMMUNICATION – THREE IMPORTANT ATTRIBUTES THAT ARE REQUIRED WHEN OPENING A HOTEL .
– ANTON MOORE
10 hotelsmag . com October 2022