Bart Berkey |
BLOG :
HOW TO NOT DROWN IN EMAILS Is there a deluge of emails in your inbox ? Email overflow is a daily challenge for HOTELS editors as well as HOTELSMag . com blogger Bart Berkey , senior corporate director , global sales office , Eastern region , The Ritz-Carlton Hotel Co .
“ I spent this past weekend going through more than 400 emails ,” Berkey wrote . “ Originally I created a folder called ‘ a folder that needs attention ’ so I would not misplace anything important . After a few months , when this folder became too full , I created another called ‘ a folder that really needs attention ’! At this point , everything requires attention .”
In response , Christine Wight , leisure sales manager for Vail Marriott Mountain Resort , wrote , “ After I send an email that warrants a response I place the sent email in a folder named ‘ Awaiting Response .’ This comes in handy with the serial non-responders .”
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Shan Kanagasingham |
INTERVIEW :
CREATING A SERVICE CULTURE Two years ago Shan Kanagasingham took over the general manager position at The Surrey , the 189-room hotel on New York City ’ s Upper East Side , and has prioritized creating a service culture as well as making herself accessible to guests . “ New York is not known for service , I ’ m embarrassed to say ,” Kanagasingham told HOTELS . “ I always tell my employees , there ’ s nothing sweeter than a guest hearing their name . I think it ’ s as simple as that . It ’ s the personalization and the customization .”
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Read the full blog post : hotelsm . ag / 14Ax5pL |
Read the full interview : hotelsm . ag / 1ckXkFK |