HotelsMag November-December 2021 | Page 22

ARLO MIDTOWN GM MAGGIE HOUSTON AND HER TEAM ’ S PREPARATION , MODIFICATION AND DETERMINATION YIELDED RESULTS IN MANHATTAN .
Contributed by MAGGIE HOUSTON , GENERAL MANAGER , ARLO MIDTOWN , NEW YORK CITY
TRENDING
THE MARKET SAW A COMPLETE LOSS OF CORPORATE TRAVEL , WITH THE TRADITIONAL DEMAND NIGHTS BECOMING THE SLOWEST DAYS OF WEEK . LEISURE TRAVEL WAS THE ONLY PRODUCING SEGMENT AND IT WAS KEY TO FOCUS ON THIS CUSTOMER AND PIVOT THE OPENING STRATEGY ACCORDINGLY .
– MAGGIE HOUSTON

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A GM ’ S STORY