ON THE WEB
HOTELSMAG . COM
MOVING ON
A NEW GUEST BILL OF RIGHTS
https :// hotelsm . ag / billofrights “ What I know ,” says longtime hotelier Anthony Lark , “ is that we cannot continue to stand still indefinitely and we need to get safely back to business .” Lark , writing from Thailand , knows that meaningful human connection is at the heart of hospitality . He offers five ways , from empowering frontline employees to committing , once and for all , to sustainability , to rewrite the hospitality code .
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JOIN THE CLUB
CATCHING A WAVE IN A PERFECT STORM
https :// hotelsm . ag / inspirato Inspirato ’ s high-end vacation club model provides access to vacation homes , hotel rooms and experiences through two subscription memberships . It ’ s a sector that founder and CEO Brent Handler says historically has been lacking in innovation . He spent five years creating a platform that allows him to fill discounted hotel rooms opaquely — a plus for brands that don ’ t want to make that sort of information public . In an interview with HOTELSLife , Handler talks about how Inspirato is thriving .
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FACE TO FACE
VIDEO WON ’ T KILL THE IN-PERSON MEETING
https :// hotelsm . ag / facetoface Since the onset of the pandemic , writes HOTELS blogger Daniel Lesser , billions of people have participated in the largest unintentional social experiment ever conducted : testing if video conferencing replaces face-to-face communication . Lesser — who spent two full days on a video platform as a party-appointed arbitrator in a hotel dispute — says that while the technology is impressive , it can ’ t convey the nuances that form most human impressions .
4 hotelsmag . com November / December 2020