HotelsMag November-December 2020 | Page 14

TRENDING

WRANGLERS AMBASSADORS

and

NEWLY MINTED JOB DESCRIPTIONS ARE HELPING HOTELS LET GUESTS KNOW : ‘ WE ’ VE GOT THIS .’
Contributed BY MEGAN ROWE

COVID-19 has caused a lot of jobs to vaporize — but it ’ s also spawned some new ones . Many of these positions reflect a now-obligatory commitment by hotels to cleaning and hygiene , while others are a byproduct of tactics to coax guests back .

Easily the most popular new job title is
some spin on “ ambassador of clean .” Depending on the hotel , the position is likely to be filled by a housekeeping manager , but sometimes it ’ s a training or HR function . The underlying message of these appointments : We are serious about your health , so serious that we have designated someone to own it .
HYGIENE MANAGERS Typical is the Four Seasons Resort Los Cabos in Mexico , where Luis Quezada recently took over as hygiene officer , a position added at all Four Seasons properties . Quezada is responsible for implementing the company ’ s Lead With Care health and safety program . He works with the resort ’ s
GM and other senior leaders to provide updates on the program , tracks local and international health and safety regulations and internal communications , oversees internal health and safety training and helps with contact tracing in the event of a confirmed COVID-19 case on the property . Singapore-based
Banyan Tree Hotels and Resorts hygiene managers historically have concerned themselves mainly with food safety , but their jobs have been expanded to include managing companywide cleaning and sanitation efforts .
These managers are now “ ambassadors of our company at the hotel level to implement
12 hotelsmag . com November / December 2020