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‘ FOLLOW THE PLANES ’ https :// hotelsm . ag / Wyndhamairlift While demand may vary across the globe , two factors are spurring new hotel projects : better airlift in developing destinations and a rise in the ranks of the middle class , particularly in China and India . That was the consensus of Wyndham Hotels & Resorts ’ four international regional leaders , speaking at a press briefing during Wyndham ’ s recent global conference . “ Follow the planes ,” says Dimitris Manikis ( l .), president and managing director , EMEA — to secondary markets and largely untapped areas like Georgia and other former members of the Soviet Union , where airlift is improving via low-cost European carriers .
CHINA CHIC https :// hotelsm . ag / Shangri-LaParis The direct view of the Eiffel Tower might not be the biggest draw for the millennial Chinese tourists who stay at the Shangri-La Hotel Paris . The palace-status hotel integrates gilded French sensibility with Chinese touches like an authentic Cantonese restaurant so it doesn ’ t hurt that guests can pair croissants with congee at breakfast . General Manager Guy Bertaud ( below ) shared two key ways he is building the Chinese audience with HOTELS Mary Gostelow .
Mary Gostelow
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AN IMPRESSION OF INCREASE
https :// hotelsm . ag / impression If personalized guest experience were easy , more companies would be getting it right 100 % of the time and we wouldn ’ t be reading online reviews that reflect otherwise , writes HOTELS blogger Robyn Pratt . During a recent visit to a resort , she and her family were impressed by how meaningful and authentic staff interactions were , and how seamless the experience was . Speaking with other guests , she learned why : the high level of trust they had developed in knowing that what was promised would be delivered . She asks : What if everyone in a property developed the philosophy of leaving an impression of increase at each interaction ?
4 hotelsmag . com November / December 2019