NOVEMBER 2016
Vol . 50 , No . 9
DEPARTMENTS
7 EDITOR ’ S DIARY Encouragement
10 TRENDING Brexit update Hotusa ’ s hot streak Salt School
17 PERSONALITIES Samy Ghachem
55 SALES & MARKETING
Beacons The JW Treatment
59 TECHNOLOGY
Technology versus the guest experience
63 SUPPLY LINE
67 PRODUCTS Tabletop , kitchen
72 LAGNIAPPE
Heiko Kuenstle , general manager , The Lowell Hotel , New York City
November 2016 hotelsmag . com 3