training the staff to ensure they offer the highest levels of service and adhere to company standards.” |
The Loft Suite at Asbury Ocean Club with a view of the Atlantic Ocean. Photo credit: Nikolas Koenig |
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SUMMER STORY Farther north, in Meredith, N. H., Barbara Beckwith keeps prep-work, particularly around labor, in focus. As general manager of the Mill Falls Resort Collection, four properties in close proximity on Lake Winnipesaukee, she stressed,“ A large component to ensuring operational success is solidifying the staffing model for proper coverage in peak season. Staffing effectively also allows time for proper onboarding, training and team building.”
The properties— Church Landing, Bay Point, Chase House and Palmer Inn— offer 170 guestrooms in total, and are owned by Procaccianti Companies via its affiliate, Hampshire Hospitality Holdings, and are managed by TPG Hotels and Resorts.
The pool at Asbury Ocean Club. Photo credit: Nikolas Koenig
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All four of the boutique-style hotels have been renovated since 2019, with Chase House and Palmer Inn seeing completion this past January.
The most recent renovations touched almost every aspect of the buildings’ interiors, including
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guestrooms and common areas, said Beckwith, a 27-year industry veteran. Spaces feature new furnishings, fixtures, paint and décor that give off“ a coastal modern style that’ s fresh and relaxing,” she said.
With its lakeside location,
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summer is a prime time for the Collection( as is the fall foliage timeframe), which draws a mix of families, transient, business travelers and repeat clientele, with an average length of stay of 2.3 nights.
According to John Brosnan, VP of sales and marketing for TPG, these renovations were strategically timed to ensure the resort was prepared for the coming summer season with all new product.“ At Mill Falls, we aim to create unique guest
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Barbara Beckwith, general manager, Mill Falls Resort Collection |
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May / June 2026 hotelsmag. com 33 |