of the finest luxury institutions in British hospitality . We know that our guests return to The Lanesborough because of our world-renowned service and attention to detail . I plan to enhance our brand by implementing new brand partnerships , like our private shopping experience with Harvey Nichols . I am keen on securing collaborations with like-minded brands across different lifestyle verticals to further diversify our guest offerings .
Geddes says guests at The Lanesborough look for conviviality and culture with every stay .
some of the finest luxury hotels in London , how do you have to operate or manage differently at The Lanesborough ? Stuart Geddes : Joining The Lanesborough team has been both a pleasure and an honor , as the hotel has proven itself as the leading luxury experience in London over the years . Managing a property with the caliber of experience offered here requires absolute attention to detail and passion to deliver for past , present , and future guests .
H : You were already on property for two years before becoming general manager . What idea or practice were you anxious to implement ? SG : When we reopened the hotel from lockdown in May 2021 , I was anxious to restore the incredible hospitality , passion for service , and attention to detail that The Lanesborough is renowned for , after many months away from our team and guests .
H : The Lanesborough is an iconic and landmark hotel in London . How do you plan to enhance the hotel ’ s brand of hospitality and its reputation in the travel community ? SG : My team and I constantly strive to further enhance The Lanesborough ’ s reputation as one
H : How has the pandemic affected you personally and your approach to work ? SG : The past two years have certainly presented us , and the entire industry , with challenges we ’ ve never faced before . Taking on the role of managing director during this difficult time has only reinforced my passion for hospitality , especially witnessing the way our community has banded together in support of one another for the greater good of the industry . We are just as motivated as ever to continue to uphold the level of service and experience we are celebrated for , maintaining the focus that our guests are always top priority .
H : What do you read or where do you look for inspiration to try to improve The Lanesborough product ? SG : As part of the Oetker Collection , we work alongside a variety of iconic luxury hotels within the portfolio , ranging from the justopened Woodward in Geneva , to Hotel du Cap-Eden-Roc in Antibes and Jumby Bay Island on the sunny shores of Antigua . While we are all led by Oetker Collection ,
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