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HOTELS : Which emerging trend are you focusing on ? Flett : The increasing use of AI across all businesses and what impact / benefit it may have for the hospitality industry . The debate here is on how we can use it in our hotels to get better efficiencies , while not losing the human touch , which is the whole basis of the industry .
HOTELS : What ’ s the biggest threat to the hospitality industry ? Flett : Government policy and the industry itself contributing to the ongoing labor shortage . Not recognizing most jobs in the industry as being skilled labor hinders the number of eligible visas allowed and the industry not placing the right value on staff inhibits the amount of young people who want to enter the industry .
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THE REFURBISHMENT IS AN OPPORTUNITY TO ELEVATE OUR POSITION , WHILE OFFERING A NEW PRODUCT AND MAINTAINING OUR DEPENDABLE AND SINCERE SERVICE THAT FORM THE TRUE ROOTS OF OUR HOTEL
– PAUL FLETT , GM , PAN PACIFIC
PERTH
HOTELS : What is one unusual thing you learned on the job ? Flett : This one is tricky as I have learned a lot over my time in the industry ; however ,
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to narrow it down , I would say learning the ability to anticipate what your stakeholders require , whether staff , guests or owners , before they even know they require it .
Newly renovated interiors of Pan Pacific Perth .
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HOTELS : Where are you finding happiness today ? Flett : Like most people , after the pandemic , I am finding happiness in spending quality time with friends and family and enjoying the simple pleasures of life in being in each other ’ s company . |
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HOTELS : Which famous figure — dead or alive — would you like to host ? Flett : Muhammed Ali . He has been a hero of mine since childhood , not just because I like boxing , but because he stood up for his beliefs in doing the right thing , which is a valuable lesson for children of all ages . |
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HOTELS : What ’ s your hotel pet peeve ? Flett : Not having staff , from all levels , wanting to engage with their guests as this is what the industry is all about . You should not be in it if you do not like people . |
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96 hotelsmag . com Mar / Apr 2024 |