“ Textura “
FEATURES
MARCH 2018
Vol . 52 , No . 2
20
SPECIAL REPORT
TAKING OFF THE TRAINING WHEELS
The technical aspects of training are in some ways the easiest . Harder to teach is how to smile , be accommodating and act on an instinctive sense of making guests feel welcome and at ease in their surroundings . With more hotels hiring for attitude , what are the best ways to train staffers with polished soft skills who need the technical and operational know-how ? Several methods work best , including the increasing use of online learning and shadowing . Maybe most critical is getting new employees to understand how different departments of a hotel depend on one another .
HOTELEX Shanghai , booth W5B10 26 . -29.03.2018 ( with Equip Asia )
FHA Singapore , booth 4D2-01 24 . -27.04.2018 ( with Andy Mannhart Asia )
grey glass meets silicone
ABOUT THE COVER
With the help of botanists , engineers , architects and master craftsmen , Chinese entrepreneur Ma Dadong and Aman Resorts moved 10,000 camphor trees and 50 houses dating to the Ming and Qing dynasties 700 km southwest of Shanghai . The result ? Aman ’ s newest resort , Amanyangyun .
“ Somnia “
“ Cave “
NOVELTIES
2 0 1 8
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