Industry Shift
One Solution
Guest Satisfaction
Win-Win For All
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No longer are hotel guests satisfied with cable and a few premium channels like HBO or Showtime . So hotels have started deploying various solutions to help their guests access their favorite shows from added boxes that allow app sign-in , external dongles , and additional software . However , these workarounds come with a heavy additional cost , maintenance , and possible security risk to the guests ' information . Unfortunately , there hasn ' t been an all-in-one solution until now .
Industry Shift
Hotel owners recognize it ' s time for the next hotel TV technology upgrade to keep pace with today ' s guests ' entertainment expectations . A recent lodging study reports " 70 percent of guest rank having Smart TVs / Content Streaming inside the guestroom as an important factor when selecting one hotel over another .
According to Kantar , 85 percent of US households have a video / streaming subscription service , and the average household uses 4.7 services . It makes it impossible for a hotel owner to choose what to offer , knowing that there will always be one guest unhappy their streaming service is unavailable .
" We see an influx of streaming / casting requests from our customer inquiries ," commented hospitality veteran Tom DeYoung , owner of DeYoung and Associates . “ I have been in this business for more than 30 years and definitely recognize this shift in in-room entertainment . Owners are seeking solutions that allow their guests to watch their favorite apps . We have had success with Philips Media Suite as an all-in-one solution for our customers to deliver the best entertainment experience to their guests ."
One Solution
Philips MediaSuite is the only product to offer Chromecast built-in and is Netflixready . Guests scan a QR code to immediately cast from their device , picking up where they left off with their favorite shows , regardless of the streaming platform .
Learn More : ppds . com / hospitality
Guest Satisfaction
The luxury Beach Haus in Bal Harbour , Florida , recently streamlined its in-room entertainment offering , by including Philips MediaSuite in their guest rooms The feedback from guests has been overwhelmingly positive . They love being able to stream , content directly from their device to TV .
Beach Haus GM Julian Verlarde noted , " The inclusion of Chromecast built-in solves so many obstacles we and our guests faced . Times have changed , and each guest has their own preference on what to watch . With Chromecast builtin™ to Philips MediaSuite TVs , they completely control their experience . This is night and day to anything we ' ve seen before ."
Win-Win For All
Hotel owners want to decide on the TV in the room and not have to worry about it again . Selecting a TV that is powered by Android allows seamless software updates when needed without having to deploy a technician . Philips MediaSuite also integrates with the PMS , features Philips CMND , which enables the hotel to control / customize one or all TVs on the property from one location . All of this comes with the industry ' s best warranty , at three years full exchange .
40 hotelsmag . com June 2023