June 2020
Vol . 54 , No . 5
FEATURES
HOTeLS ’ InveSTmenT OuTLOOk :
Path to recovery
There is no business as usual for the hotel industry near term . COVID-19 has triggered sweeping changes to operations , finances and M & A . And it hasn ’ t played favorites . “ Everybody is losing : brands , customers , Airbnb , OTAs , travel planners , meeting planners , suppliers and florists ,” says one hospitality exec . HOTELS special report , produced in conjunction with HOTELS ’ Investment Outlook , focuses on the way forward for financing , M & A and the potential for consolidation .
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DEpARTmEnTS
5 Editor ’ s diary Preparing for re-emergence
6 trEnding Employer branding China update Deal environment
12 PErsonalitiEs Ben Weprin looks ahead
24 F & B Staying connected Getting resourceful
26 salEs & MarkEting
28 Products
30 lagniaPPE Jean-Claude Messant , GM , Royal Mansour
About the cover : The Peninsula Hong Kong remained open during the pandemic , as did its sister hotels in greater China . “ We are seeing the return of our local clientele , especially within our restaurants and bars , which in normal times are important social and business destinations for many in the city ,” says Peter Borer , chief operating officer of The Hongkong and Shanghai Hotels Ltd . As restrictions remain on international travel , Borer says , “ our local community who , through their continued support and patronage have been instrumental to the success of each of our 10 properties , will continue to be our concern and priority .”
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