HotelsMag June 2016 | Page 56

Basic wireless Internet doesn ’ t have the bandwidth to handle the needs of most business guests these days along with guests wanting to stream their own content . Upgrading wireless networks and infrastructure is a trend expected to continue over the next year .

Four Seasons Hotels & Resorts recently upgraded many of its hotel systems . That included improvements to wireless access points , network infrastructure and bandwidth to deliver faster , seamless Internet connection across an unlimited number of devices . “ Last year we launched a global Wi-Fi upgrade to improve speed , ease of use and multiple device connectivity across all of our properties , allowing guests to browse the Internet , post on social media , email and text , all with simple , one-touch service ,” says Scott Taber , senior vice president of rooms at Four Seasons .

Hotels that do not invest in upgraded infrastructure will soon not be able to provide both the guest-facing and business-process technology needed for a competitive guest experience .

Wearables take the concept of using mobile apps to control an experience to another level . At the Hard Rock Hotel in Ibiza , guests use their Smart Very Important Bracelets ( VIB ) to access their room and hotel amenities as well as charge purchases to their room . “ Our guests are able to make use of their care-free vacation without worrying about their wallet or room key ,” says Albert Español , the hotel ’ s brand marketing manager . “ At the same time , by offering multiple services in one small and simple solution , the bracelets helped enhance each guest ’ s stay .”