The Garden Room hosts private events and gives access to the hotel’ s Secret Garden.
Seamless transitions and multitasking skills have become increasingly important. Of course, in the background there is also some administrative work to be done. I do think AI is starting to help us become more efficient, which is something we need as workloads increase because, in the end, it gives us time for what travelers in luxury truly seek: human connection, heartfelt hospitality, emotional intelligence. AI can’ t help you get the last table if the restaurant is officially fully booked or the opera is completely sold out.
HOTELS: You are a young concierge in a profession that many may think skews older. How does this benefit you? Köck: Luxury is becoming more diverse and younger; affluent travelers are joining us. I think youth helps in connecting better with other young people. Also, being a digital native helps with the digital transformation, including AI, that we live in.
HOTELS: What is the most unusual or memorable request you’ ve ever received from a guest? Köck: One of my favorites was when, on Christmas Day, and at a moment’ s notice, we arranged a visit from Santa Claus for a family. He personally visited the restaurant and the guests at their dinner table with presents. The extensive network of Les Clefs d’ Or made this magical moment happen.
HOTELS: What do you enjoy most about working as a hotel concierge? Köck: When the guest checks out, gives you a handshake, and tells you that the concierge made a difference to their stay. The smile on the guest’ s face and honesty in their words are something money can’ t buy.
HOTELS: What advice would you give someone interested in pursuing a career as a concierge? Köck: Being a concierge is a feasible, fun, rewarding and excellent career path for anyone who loves the magic of hospitality, human connections and the city they are working in. You build a network quickly, which is incredibly rewarding. If you love working with people, give it a try.
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