HQ: Miami |
Find them @: hapicloud. io |
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Think about this: Hotel companies can spend more than 20 % of their development budgets tackling integration work that is not strategic to the project being delivered. That’ s according to Luis Segredo, the CEO and co-founder of Hapi, which just so happens to be in the business of integration by bridging the gap with real-time data streaming and an open, cloud-native architecture. Its platform connects propertylevel systems with enterprise tools, regardless of vendor |
or location, which“ allows hotel companies to innovate faster,” Segredo said, adding that Hapi helps hotels move from fragmented data to a consistent and unified view of their operations. For example, as Segredo pointed out, if a hotel wants to send a F & B voucher to a loyalty member through its mobile app, it requires communication between the PMS, loyalty database and the app itself.“ Hapi powers this connectivity with a real-time data stream that ensures immediate access |
to the relevant data so hotels can deliver the voucher at the right time, creating high-touch personalized guest experiences at scale,” he said. And watch out for AI and its impact— it’ s coming.“ Current AI tools are largely focused on interpreting or summarizing information, but in the future, AI tools will be expected to perform tasks such as retrieving and sending invoices, checking guests in or out, or posting charges,” Segredo said.“ As hotels adopt more AI-powered tools, middleware will become the |
Luis Segredo, CEO and co-founder, Hapi
critical enabler that connects those tools to the operational systems needed to run the business.”
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