HotelsMag July/August 2023 | Page 46

PERSPECTIVE

AI WILL AND ALREADY IS

CHANGING HOSPITALITY . HERE ' S HOW .

Contributed by GABI DIAZ , GENSLER

In the ever-changing realm of hospitality , where every detail is tailored to create an unforgettable experience , artificial intelligence or AI is revolutionizing the industry in ways that are both delightful and profound .

Envision a hotel that not only knows your preferred room temperature but also adjusts the thermostat just as you step through the door . Or a concierge
46 hotelsmag . com Jul / Aug 2023