TECHNOLOGY
CHECKS , BALANCES in digital key rollout
HOTELS SPEAKS TO THE FASTEST DIGITAL KEY ROLLOUT BRAND , HILTON , AS WELL AS TOP VENDORS FOR AN UPDATE ON THE TECHNOLOGY THAT MAKES STAY EVEN MORE CONTACTLESS .
For better or worse , digital key solutions are quickly becoming ubiquitous among the big brands . If it is contactless service guests want as the world recovers from COVID , the industry is here to offer digital keys through their apps .
Guests gain access to rooms and floors via their smart phones . Keys are deactivated upon check-out . But with every system rollout comes challenges . So , HOTELS talked to Hilton about its program , as well as the two bigger system providers in this space , Onity and ASSA ABLOY , to get their feedback .
Mike Gathright , senior vice president , Customer Experience at Hilton told HO- TELS digital key is now available at more than 5,200 properties in 42 countries and territories ( 80 % of total portfolio ). Last year alone , despite the pandemic , digital key rolled out to an additional 383 Hilton properties . In fact , he added , Hilton guests have opened hotel doors with digital key more than 121 million times , with more
Hilton ’ s digital key is now available at more than 5,200 properties in 42 countries .