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hospitality can be a lifelong journey of meaning, growth and creativity. Where empathy is an asset and passion has purpose.
The timing couldn’ t be more exciting. Luxury hospitality is expected to grow nearly 10 % per year over the next five years. I am proud to lead a company that is proud to be part of that momentum. We’ re moving fast, reimagining wellness
Laurent Kleitman was appointed group chief executive of Mandarin Oriental Hotel Group in September 2023.
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experiences, innovating in F & B and using AI to personalize the guest journey.
Innovation alone, however, doesn’ t create loyalty. What keeps guests coming back are the people who bring these experiences to life. To truly bring our brand to life, we need passionate people who can make each moment meaningful.
That’ s why we invest so
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deeply in talent. Our Rising Fans program, for instance, helps early-career colleagues grow into future leaders. We promote international mobility. We support wellbeing. Most of all, we empower our teams to express their individual craft across every aspect of the guest experience, from rooms and dining to guest experience design and wellness.
Nobody is better positioned to seize the moment than the next generation; one raised in a fast-moving, digital-first world. They intuitively understand technology— its speed and scale. They bring new energy, new ideas and a new lens. And if they bring their curiosity, creativity and openness to this profession, there’ s no limit to what they can create. They’ ll shape its future using technology not to replace the human connection, but to deepen it.
This is not an easy path: The hours are long and the demands are high. But few professions offer something so rare: The chance to brighten someone’ s day, every single day.
Every role, whether guestfacing or behind the scenes, is a canvas for excellence. For those ready to bring passion to their craft, the future of hospitality is rich with opportunity. Because no matter how far we expand, or how advanced our tools become, luxury hospitality will always be defined by the people who bring it to life.
And that is what makes this profession not just meaningful, but truly exceptional.
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Reach the industry’ s top hotel decisionmakers through print, digital, and innovative out-of-the-box solutions that drive brand visibility and real-time leads.WANT TO ELEVATE YOUR PRESENCE? ASK US HOW! Brian Levine, Publisher
blevine @ hotelsmag. com
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Jan / Feb 2026 hotelsmag. com 47 |