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has moved increasingly into the four- and five-star realm . At Hilton , said Nicole Tilzer , VP of all-inclusive and resort strategy , select properties offer an elevated room category known as Enclave . It includes additional benefits , such as exclusive lounge access , dedicated concierge services , private pool access and more .
In 2024 , Sandals launched Sandals Saint Vincent and the Grenadines , designed as “ the ultimate romantic retreat .” It offers Sandals ’ first-ever Two-Story Overwater Villas .
ALL-INCLUSIVE RESORTS RELY HEAVILY ON MENU PLANNING AND DATA-DRIVEN FOOD CONSUMPTION PROJECTIONS , HELPING MAINTAIN PROFITABILITY
– JULIENNE SMITH , CDO ,
AMERICAS , IHG HOTELS &
RESORTS
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Impression Moxché by Secrets in Mexico is part of Hyatt ’ s Inclusive Collection .
At Sandals Royal Curaçao and Sandals Royal Bahamian , guests are given the keys to a personal Mini Cooper and receive dining credit through an Island Exclusive program to off-site restaurant partners , countering the view of some that all-inclusives limit appreciation of a destination .
Luxury , naturally , produces higher expenses , and though allinclusives can have solid margins where costs are lower , there are ways to compensate when they become higher . Operators , Coll said , require a more robust property management system when running an all-inclusive because the product is extremely intensive operationally . Managers , he said , are dealing with many more restaurants and ongoing entertainment , with multiple services utilized 100 % of the time .
On the positive side ,
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said Rodriguez del Peon , opportunities for additional revenue are abundant , especially through premium experiences within the property , such as spa treatments and upgraded accommodations . “ These suite categories are more than just upgraded rooms ,” he said , offering an elevated experience with things like personalized amenities , a private butler , premium
The Bahia Principe Grand Portillo in the Dominican Republic .
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in-room service and access to exclusive areas within the resort .
Julienne Smith , chief development officer , Americas , IHG Hotels & Resorts , agreed that all-inclusive resorts often present additional revenue opportunities by attracting longer guest stays and through onsite activities , such as golf and spa services that command supplemental charges . All-
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20 hotelsmag . com Jan / Feb 2025 |