JAN / FEB 2022
Vol . 56 , No . 1
DEPARTMENTS
5 EDITOR ’ S DIARY Change for the better
6 TRENDING Capella ’ s Cristiano Rinaldi The future of resort fees Bulgari ’ s Silvio Ursini
84 TECHNOLOGY Security fraud prevention
88 SALES & MARKETING CRM strategies
94 LAGNIAPPE
Lotte Hotel Seattle GM Victor Caguindagan
91 PRODUCTS
93 SUPPLY LINE
DESIGN
25HOURS , FLORENCE
When a hotel takes its cues from Dante ’ s Divine Comedy , one might expect a design that assaults the senses . The new 25hours Hotel Piazza San Paolino in Florence , Dante Alighieri ’ s birthplace , delivers with a balance of good , evil , past and present .
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F & B
THE FUTURE OF BUFFETS
The death of the buffet brought about by the pandemic has been exaggerated as F & B leaders learn to adapt guest favorites to meet new protocols and match expectations . Breakfast remains the focus as HOTELS talks to hoteliers about their new approaches .
INVESTMENT
Multiple features include a great conversation with veteran developers Rob and Mike Lowe , who are growing their namesake company with a firm belief that adapting to the new normal and the battle to survive the pandemic will pay off . Other profiles include The Georgetown Co ., Terrapin Hospitality , Benchmark Pyramid and Friedman Capital .
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4 hotelsmag . com January / February 2022