LAGNIAPPE
EUGENIA DWYER
GENERAL MANAGER , EDEN ROC MIAMI BEACH AND NOBU HOTEL MIAMI BEACH MIAMI BEACH , FLORIDA
Contributed BY ERIN SUND
Calling her recent appointment “ a major career milestone ,” Eugenia Dwyer has hit the ground running as general manager of the Eden Roc Miami Beach and adjacent Nobu Hotel , now part of Davidson Hotels & Resort ’ s Pivot Hotels & Resorts lifestyle collection .
Dwyer doesn ’ t shy from big roles . Her appointment follows on the heels of her time as complex general manager of The Gates Hotel and 24 North Hotel in Key West , Florida , where she launched both resorts , then quickly achieved and maintained employee satisfaction scores in the 90s . Before her time in Florida , Dwyer spent 20 years in New York City , holding executive leadership positions with brands including Waldorf Astoria , Westin , Kimpton and W Hotels .
Dwyer credits her success to leading with compassion , which she says has proven especially critical durig the pandemic . HOTELS : What excites you about your new role ? Eugenia Dwyer : So much ! The opportunity to lead a hotel as iconic as the Eden Roc is a major milestone in my life and career . I ' m very excited to join Pivot Hotels & Resorts , and the growing Nobu Hotels family . Alongside our dedicated team , I ’ ll continue working to deliver an amazing and memorable guest experience , and further define the guest journey at both Eden Roc and Nobu Miami Beach .
H : You achieved high employee satisfaction scores while managing The Gates Hotel and 24 North Hotel . What advice do you have about keeping employees happy , particularly in difficult times ?
ED : My advice is to care — really care — about [ your team ]. Learn about them , offer support and truly be there for them . In the current hospitality climate , focus on strategies to bring occupancy back to your hotel so you can bring back those on furlough . H : What are some ways you help others grow professionally ? ED : I ’ ve worked one-on-one with managers , coaching them to cultivate specific
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