JANUARY / FEBRUARY 2021
Vol . 55 , No . 1
FEATURES
On the cover
In a place so defined by politics , Yours Truly D . C . is an independent : The interior of this DuPont Circle hotel , with its Brutalist tendencies , acquired a distinct boho vibe that harkens to the area ’ s counterculture history . Designer Lisa Simeone ’ s brief : Create a place that speaks directly to guests . That conversation started when the hotel launched in May 2020 .
DEPARTMENTS
5 EDITOR ’ S DIARY
Serving employees , guests , yourself
8 TRENDING
Brand-owner relationships
Soft skills Lessons in luxury
12 PERSONALITIES
Craig Reid , Auberge Resorts Collection
Michael Piro , Wink Hotels
24 F & B Cooking up revenues
32 TECHNOLOGY Warp speed
34 SALES & MARKETING
Evolving apps
36 SUPPLYLINE
38 PRODUCTS
39 LAGNIAPPE Eugenia Dwyer
GM , Eden Roc Miami Beach and Nobu Hotel Miami Beach
20
SPECIAL REPORT : OPERATIONS
THE GREAT RESET
Parallel to the anticipated revival of travel as the COVID threat recedes is a challenge for hotels : how to re-integrate , retrain and remotivate their most important asset . Changing times require new skills – not just for the employees who have worked through the pandemic , are returning after furloughs or are new to their jobs , but the managers who have to juggle reduced staff and guests whose needs are more specialized or acute than ever . Here are three stories on what to expect and how to be the right leader for right now .
January / February 2021 hotelsmag . com 1