HOTELIER ’ S LIFE
How are you disrupting your field ?
It ' s disappointing that this might still be considered ‘ disrupting ,’ but our industry is notoriously bad about allowing our people to live a balanced life while delivering great results at work . We have to choose to put balance first and it ’ s not an optional ‘ if you can .’ We lead with the equation , ‘ Behavior x Output = Performance ,’ which prevents those who are notorious for delivering great results despite long hours , bad attitudes , poor leadership skills , to remain best in class .
What is the industry ignoring at its peril ?
Too many hotels do not understand that balance and dynamic behavior are required qualities of exceptional leaders and well-run operations . Hiding behind a great P & L and exceptional service scores does not cut it anymore . Our people expect more and can get more in many other industries , so we must adapt and evolve our practices to remain relevant and competitive in the talent pool .
What are you reading right now ?
Literally , ‘ The Culture Code ’ by Daniel Coyle . Figuratively , ‘ Search Inside Yourself ’ by Chade Meng Tan . I say ‘ figuratively ’ because while I have read it once I revisit the lessons I learned from it often . It is the most important book I have ever read to optimize balance , mindfulness and leadership qualities that are so critical in my life as a father , husband and GM , in that order .
MARC BROMLEY GENERAL MANAGER
FOUR SEASONS RESORT MAUI AT WAILEA
Following in the footsteps of a famed hotelier father , Four Seasons Resort Maui at Wailea General Manager Marc Bromley understands the value of life balance to optimize his performance at the office and at home . It includes regular exercise and being home for dinner every night .
What websites do you check regularly ?
I get all of the industry emails , Google Alerts and click through the links as needed . However , I would say my two go-to , one stop shop sites / apps are Twitter and Instagram . Twitter for my news and current events and Instagram since I get so much inspiration , not to mention entertainment from that app .
What do you try to do every day ?
I try to exercise at least five times per week , which is a combination of cardio and resistance . I also try to meditate daily since our industry , plus my ‘ part-time job ’ of father and husband , which is three times as hard as my day job , demands a lot of me . I also make it a point to be home every night in time for dinner and / or bedtime with my kids .
Your father , former Hyatt and Four Seasons GM Stan Bromley , is an industry icon . Does that put any pressure on you ?
Stan who ? I joke that being the ‘ son of Stan ’ is almost as notorious as the ‘ son of Sam .’ Early on it was great since it afforded me opportunities I would not have otherwise had . However , it quickly shifted to expectations that were higher than others would have , jealousy from others and actually created more hurdles than opened doors . Then I learned to embrace it with pride and humility and am now very at peace with it . I am working in hotels and resorts the scope and size of which my dad never did . So , while I ' m following in his footsteps , I am blazing my own trail as well .
64 hotelsmag . com January / February 2019