JANUARY / FEBRUARY 2017
Vol . 51 , No . 1
DEPARTMENTS
7 EDITOR ’ S DIARY The cost of loyalty
12 HOTELIER OF THE WORLD AWARDS
14 TRENDING
Four Seasons ’ Smith on luxury
Karlism For art ’ s sake Rwanda rising
21 PERSONALITIES
Glencove Capital ’ s Glyn Aeppel
Auberge Resorts ’ Craig Reid
44 PERSONALITIES Wanda Reign
58 SALES & MARKETING
Revenue management
60 TECHNOLOGY Website content
62 SUPPLYLINE
64 PRODUCTS
72 LAGNIAPPE
Kieran Quinn , GM , Sheraton Grand London Park Lane
January / February 2017 hotelsmag . com 3