Room Service
Exterior Appearance
Carport Greeting
Luggage Delivery
Maid Service
Check-in
Concierge
Elevator |
Room Appearance |
Restaurant |
Checkout |
Every customer who stays in your property experiences a unique journey .
Each day , there are dozens of different places where a guest interacts with your brand . And each interaction is an opportunity to impress them – or disappoint them . As anyone in business will tell you , the disappointed ones speak loudest .
In the process of day-to-day hospitality operations , it ’ s not often practical to conduct an analysis of your customers ’ journeys . Without research and experience , it ’ s a little like a patient performing a self-diagnosis .
At Results thru Strategy , we have been analyzing customer journeys for top restaurant and hotel brands for more than 10 years . Our experience has taught us how to ask the right questions – and lead you to the right answers .
Of course , we offer more than an accurate diagnosis . We work closely with your team to develop clear , focused strategies , actionable data , and implementation plans . We see you through to the results .
It ’ s in our name .
www . resultsthrustrategy . com
BRAND STRATEGY • CONCEPT REVITALIZATION • REVENUE OPTIMIZATION • PERMORMANCE MANAGEMENT • INFORMATION SYSTEMS • GUEST JOURNEY • ENVIRONMENT