HotelsMag January-February 2013 | Page 20
SPECIAL REPORT : STATE OF LUXURY
IN 2013 , THE STRATEGY
FOR PLEASING
LUXURY GUESTS IS
SIMPLE : OVER-PROMISE
AND OVER-DELIVER .
By ORIANA LERNER , CONTRIBUTING EDITOR
18 HOTELS January / February 2013 www . hotelsmag . com
HotelsMag January-February 2013 | Page 19
HotelsMag January-February 2013 | Page 21