concept of the restaurant is really important and the entire team — hotel and restaurant — need to be aligned with that vision , because , together , they make the magic happen .”
According to Practice Hospitality ’ s Wali , it is advisable for restaurants to offer a generic cuisine as people ’ s tastes can be diverse . In the U . S ., it ’ s hard to offer ethnic cuisines in restaurants . A generic menu makes most people happy , he said .
“ For instance , if there ’ s a sushi restaurant in the hotel I ’ m staying , and I don ’ t like sushi , I don ’ t have any other option ,” he said .
Overall , in the U . S ., Americana and Italian cuisines work well , Wali said . While Middle Eastern is gradually becoming a common option , Japanese and Chinese cuisines are difficult to implement , he added .
The restaurant ’ s design and aesthetics also play an important role in its success . For Hilton , a successful hotel restaurant will have a strong narrative interwoven throughout every aspect of the space , experience and service program . Design is the medium through which Hilton delivers this narrative to its guests .
“ It is critical to tell your story in all the touchpoints , from brand design and collateral to staff uniforms and serving ware ,” Crocini said . “ The food and beverage menus are the plot of your story . Music and lighting are both integral elements that contribute to the restaurant setting and can make or break a dining experience . Finally , there are the interactions and moments designed to leave a lasting impression .”
At the end of the day , the right team , especially in the kitchen , and communication are the biggest parts of operating a successful restaurant .
“ A team that gels and understands the shared vision for what the restaurant is attempting to deliver is invaluable . We have all been to hotel restaurants that feel like an afterthought . However , if you can get the right team in place , you can really make magic happen ,” the Bartolomeis said .
Dishes at Sister , at Hotel Colee , Atlanta Buckhead .
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