ON THE WEB HOTELSMAG . COM
THE TALK
CANCELLATION WOES , MANHATTAN STYLE
hotelsm . ag / CancellationWoe Starting with Marriott International , big guns including Hilton and IHG have pushed the traditional 24-hour cancellation window up to 48 hours ( and in some cases 72 ) – a move that has received praise and condemnation alike . A tip-off to how this change might play out among savvy yet budget-conscious travelers comes from Chicago Tribune ’ s chief theater critic , Chris Jones , who wrote a Facebook post advising the multitudes to duck potential Manhattan hotel cancellation fees by booking day-of . The comments were many , prompting an elephant in the room question : Is a 48-hour cancellation policy the way forward or back ?
THE BLOG
BATHROOM SHUTEYE
hotelsm . ag / BabyBathroom HOTELS blogger Yvette Jong recently found herself in an unlikely position in a luxury resort : sleeping on the bathroom floor , baby in hand . Jong , who works for hospitality consulting firm Craft House , was a new mother attempting to get some down time but instead found herself stuck in a layout with little privacy , surrounded by couples looking for romance . Should the hotel have been more accommodating , she asks ?
THE NEWS
SCHULZE SELLS CAPELLA
hotelsm . ag / SchulzeCapella Former Ritz-Carlton leader Horst Schulze , who founded Capella Hotel Group in 2002 , sold it to Singapore ' s Kwee family in October – a deal that was in the makings for a while . Last year Schulze hinted to HOTELS he was “ jealous ” of Nicholas Clayton – now CEO of Capella – running the company going forward . He also said Clayton had the opportunity to set a new global hotel standard the way he and his peers did with the Ritz-Carltons and Four Seasons of their day .
4 hotelsmag . com December 2017