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Turning classroom lessons into world-class service with GMP
Tasked with overseeing the operation of a full-service hotel , there ’ s no doubt general managers would be interested in taking a step back from the day-to-day y and becoming a student again — and there ’ s great advantage in doing so . Among the halls of Cornell University ’ s School of Hotel Administration , GMs will find the tools they need to move their career forward with the General Managers Program ( GMP ).
More than any other aspect of GMP , participants consistently rank their classroom experience at or near the top of the list . Why ? When you immerse lifelong learners in the most relevant educational experience they ’ ve ever had , GMP becomes an investment in yourself , the kind of professional development that ’ s nothing short of priceless .
A rich and relevant classroom experience
At the heart of GMP ’ s learning environment are faculty such as Steven Carvell , professor of finance at Cornell . He emphasizes the distinct nature of the GMP classroom experience as something everyone profits from , including himself :
“ Teaching executive education allows me the opportunity to interact with people who have significant work experience . When you interact with people who are already in the working world , and who are specifically motivated to furthering their careers , it makes you focus your teaching and requires you to ground all of your commentary and presentation material in real world environments .”
Carvell strives to keep the material and content as applicable to the concerns of participants as possible . “ I work hard to make sure that the material covered in every executive education course that I teach has significant substance , is grounded in both theory and practice , and provides real insight to the participants ,” he says .
Stepping out of the cocoon
As senior leaders in the hospitality industry , the everyday demands of general managers leave little time for reflection , hence why one participant , Jannes Soerensen , general manager at The Beaumont , United Kingdom , likened coming to Cornell as “ stepping out of the cocoon .”
“ It is so important to continue to learn , to gain exposure to new thinking and other ways of doing things , and to share experiences with one ’ s peers from all over the world ,” Soerensen says .
GMP ’ s learning environment succeeds in part because it isolates participants from the confines of work and the daily grind . True professional development demands introspection , and Cornell ’ s GMP facilitates the necessary learning space for focus and personal evaluation as a general manager .
General managers come to GMP to learn . They leave equipped to do so much more . In fact , there is arguably more work after GMP than there is while studying on the Cornell campus . Our participants leave emboldened to experiment with what they ’ ve learned and see the results for themselves . It ’ s for this reason , and many others , that Cornell ’ s General Managers Program encapsulates the kind of experience that never stops paying dividends , personally and professionally .
“ It is so
important to continue to learn , to gain exposure to new thinking and other ways of doing things , and to share experiences with one ’ s peers from all over the world .
— Jannes Soerensen General Manager The Beaumont , UK
GMP