VAHAGN HARUTYUNYAN
General manager at
BEST WESTERN PLUS PARADISE HOTEL DILIJAN
First of all, let me thank you for your interest in Best
Western Plus Paradise Hotel Dilijan. I must say, the main
advantage of Dilijan, is in its nature, which is amazing and
beautiful in all seasons. From the Soviet-era Dilijan was
considered a resort town, which was the main reason to
establish a hotel complex in the city, in that era Dilijan was
famous for its nature and for its wonderful climate, but the
infrastructures as such was not developed in the city and
unfortunately, the mentioned problems are still an issue in
Dilijan.
The appearance of an international brand hotel in Dilijan was
a bit complicated in terms of technical issues, but I think it was
also a good premise for the development of the city. The hotel has
been operating since 2011 and has been a member of Best Western
International Hotel Chain since its establishment.
After years of hard work, we were able to raise the hotel category in to
PLUS, about two years ago, maybe few of our guests
have noticed this small addition to our brand, but I
can assure you that this was a reward for a long years
of hard work, and I can proudly mention that our
team had succeeded, and now there is an addition to
the name of the hotel with the word PLUS, to be more
clear to the readers, it means that the hotel offers
more high-quality service and has high-quality infra-
structures than the basic standard requirements of
Best Western, such decisions are made after positive
results of many international forensics, I am pleased
and proud that we have succeeded in this process,
the key to success is the professionalism that there is
in our team, our outstanding cuisine and high qual-
ity service which the guests start to feel entering the
lobby and all the other facilities that our hotel offers,
and in addition, great importance is given to all the
positive and the negative feedbacks, by reviewing
guest suggestions, we make decisions to improve the
hotel segments which the negative feedbacks are
more predominant.
Most of our guests visit us again and imagine their
enjoyment to see that their feedbacks are valued
and improvements are made by the hotel. Many
travel companies have started to consider Dilijan as
a tourist city, after the establishment of Best Western
in Dilijan, which we are very proud of, but also this
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comes with great responsibility. The hotel is constantly
in the process of being upgraded and every year we offer
our guests a new service such as: new conference rooms,
outdoor pool, new room categories, cafes and more, and
all of these improvements are appreciated by our regular
guests and not only.
As you may know the tourism in Armenia is developing
very rapidly, and regarding this, the interest in our hotel
is growing too, due to the high demand, it was decided
to build another building, to increase the number of our
rooms by 35.
The high season for our hotel has been prolonged, it
starts in April and lasts until November.
February and March are considered to be low season. In
my opinion for this matter to not be an issue, the inter-
vention of the government is required in order to provide
touristic flow during these months
In particular, the study of international experience shows
that during the low season of many tourist cities numer-
ous festivals, exhibitions and other events are organized
by the government, which provides the flow of tourists.
Of course, the city needs to be ready to accommodate a
larger number of tourists, and unfortunately, Dilijan still
has a lot of issues regarding the roads, transport, water,
and more. We hope that these problems will gradually
be resolved and that Armenia, as a tourism center, will
take its rightful place on the world map.