Mr. Stojcic, please tell us
about your journey in the hospi-
tality industry. When did it start
and why you chose to work in this
field?
irstly, I want to thank the
Hotelier Magazine for the
opportunity to share our story with
your esteemed readers and to wish
you all a lot of success in all your
endeavors! My Hyatt journey starts
29 years ago in Belgrade, Serbia. 12
years later, I am in the CIS region,
working in different Hyatt proper-
ties in Kyrgyzstan, Kazakhstan, and
Russia. One year of exposure in
2012 in our headquarters in Zurich,
Switzerland opens new horizons
and brings the Hyatt culture clos-
er to the heart and mind. Career
continues with two big projects
in Vladivostok, Russia and as of
2014, I’ve been with a great team
of my young colleagues here, in
Armenia! Opportunities that the
hotel industry offers are numer-
ous and rewarding… it’s not easy
to reach the goals though, it never
was, but with the passion and love
for what you are doing and a genu-
ine interest in the well-being of
others and the community, you
are on a good way to make your
dreams come through.
As Hyatt Place Yerevan is
the only Hyatt hotel in Armenia
can you please give us more infor-
mation about Hyatt hotels, speci-
fications of the brand and differ-
ences between other brands of
Hyatt.
e are the business of caring
for our guests, employees,
shareholders so they can be their
best! We care for our communi-
ties and planet through how we
source products and how actively
we address today’s life-important
environmental issues and human
rights. These are key areas of our
corporate strategy. Our proper-
ties are in all ranges of accom-
modation that the modern hotel
industry can offer today, from all-
inclusive upscale, luxury, luxury &
upper-upscale, luxury wellness,
upper-upscale to upscale seg-
ment all around the globe! Hyatt’s
portfolio consists of twenty brands
and it continues to grow further.
F
W
Hyatt Place is one of them. Its
guests never settle. They are mid-
to upper-income business and lei-
sure travelers at the very top of the
select service category. For several
years already, Hyatt Place Yerevan
has been among the top 20 best
hotels out of 355 Hyatt Place hotels
in the world. A remarkable achieve-
ment of our team indeed!
You are already working
in Armenia for 5 years now. It will
be very interesting to know your
views about the hospitality mar-
ket and what changes do you see
in recent years.
e witness an impressive
change in the hospital-
ity market in the country! More
important, it is not that exponen-
tial growth per se as critical as
the outstanding quality that the
current hospitality segment can
offer… that’s the best outcome that
the country, its government, inves-
tors, management companies, in
a word the entire community, can
be absolutely proud of! Certainly,
it can always be better, howev-
er, what Armenia offers today to
all travelers is a relevant, modern,
unique experience galvanized by
second to none friendliness and
warmth of local community, some-
thing so precious and difficult to
find nowadays.
What it takes to work in
a hotel, or in other words when
you are looking for employees for
your team what qualities do you
expect them to have?
here is no industry where per-
sonal characteristics, as the
most indicative component of
successful employment, sooner
or later, would not prevail. In our
case, this is on the top of the list.
We have so many bright exam-
ples of our colleagues and our ex-
colleagues whose commendable
career progress speaks in favor of
this approach to Human Resources
management. I am so proud of the
team and our ex-employees who
continue contributing to the suc-
cess of the businesses they work
for, consistently and in the most
effective way.
W
T
HOTELIER • wwww.hoteliermagazine.net • 11