World. I guess it was a starting point for endless
exploration, travel addiction, 2 professional degrees
in tourism and hospitality from different universities
and 5 years of experience in hotel industry. I am so
lucky that my profession chose me.
Speaking about the sales department in a hotel,
what are the main personality traits that one should
have to succeed as a salesperson in the hospitality
field?
Being able to communicate effectively is one of the
most important life skills to learn if you want to suc-
ceed in Sales. To meet the client’s expectations, you
need to hear not only listen, need to empathize not
only understand. It’s a lifelong process of learning and
scrutinizing the psychological aspects of human rela-
tions. I am also working on shifting from a managerial
to coaching mindset in my team, as for me it’s the
most effective one, and learning what makes people
tick can help them to succeed.
Sales sometimes can be very stressful, so stress man-
agement is the last point I want to highlight here.
Taking charge of your emotions, your schedule and
your environment will bring you and your team to
perfect work/life balance.
HOTELIER • wwww.hoteliermagazine.net • 19