VOSKAN
KOKANYAN
GENERAL MANAGER AT
MARRIOTT TSAGHKADZOR
You are now working as a general man-
ager of Tsaghkadzor Marriott Hotel. Tell
us more about the specifics of the hotel
market in Tsaghkadzor and the city in
general.
To run a hotel, not in
the capital is quite
different. As you
know Tsaghkadzor
is a small town
and known as a ski
resort. The market
is very seasonal
with a short book-
ing window. The
town itself is not
offering much to
entertain visitors.
Two main attrac-
tions are Kecharis
Church and Orbeli
Brother’s Museum.
What
are
the
main differences
between manag-
ing a hotel in the
capital and managing a resort hotel like
yours? Please tell us more about the chal-
lenges and advantages of resort hotels in
Armenia.
14 • HOTELIER • wwww.hoteliermagazine.net •
In general, there are no advantages but only
challenges to run Brand Name Hotel in the
resort area… We are hosting both groups
and individuals, and their expectations are
different than in the capital. As Marriott,
we should provide the
best service and lodg-
ing in the market which
we do day to day, but
to keep all standards is
challenging. Our motto
is Modern Luxury in
Natural Beauty, and
we adopted a person-
al approach to all our
guests.
Please, tell us how you
started your career
in the hotel industry.
What are the main
bits of advice that you
would give to yourself
while doing the f irst
steps in the industry?
I’ve started my career
in Yerevan Marriott in
2000. My f irst paid job was Bartender in
the Hotel’s restaurant. During 12 years I’ve
worked there had a chance to work in
all operational departments with different