HOTELIER Magazine 2nd issue - English | Page 24

Can you please describe the importance of hospitality studies in the Armenian market? As a person extremely passionate about the hotel industry not only in Armenia but worldwide, I am trying as much as possible to keep an eye on the happenings in the hotel industry and be in the loop of hotel trends and brands and in general about all the topics that revolve around hotels. I truly believe that for becoming a hospitality expert one should be passionate about it. Passion brings the desire to be open-minded and learn new things. Without proper in- depth knowledge of hotel operations, one cannot succeed in the market like Yerevan where the qualified staff is highly demanded due to the booming number of new opening hotels. Tell us more about your trainings in the hotel industry: The format of the trainings and services you provide. I started to conduct trainings three years ago. In the 2017 American University of Armenia Extension invited me to read a course about “Revenue Management”. At that time “Revenue Management” was just entering into the Yerevan hotel market and was a newly developing field. We announced a one-month course on this topic. This was my first-time experience as a lecturer. It passed quite successfully, created a lot of buzz around it and in 2018 together with AUA we did another hotel related course “Hotel Operations”. In 2019 the American University of Armenia Extension decided to repeat the “Revenue Management” course due to its high demand which we did in March this year. The set-up of the pieces of training is classroom style with a very calm and friendly atmosphere of open discussions, real examples, detailed information and sharing of opinions. Besides being a hospitality expert could you please tell us about the hotels you are working now? For the last four and a half years, I am working at Hyatt Place Yerevan and Hyatt Place Jermuk hotels as Cluster Assistant General Manager. Both properties are beautiful and up to date offering all the services and features a traveler can ask for. It’s quite a challenging time to time but I enjoy working in an international world known hotel company like Hyatt which allows me to develop myself and my colleagues, gain more expertise and experience every day, overcome challenges and achieve goals, participate in international trainings and exhibitions, get to know new people and see other properties around the world. Anahit Ta n t u s h y a n Hospitality Trainer, Revenue Analitics and Management