Three qualities are very important in my work:
1. Proactivity in everything that you do
2. Love towards the product that you sell as well as to the work in general
3. Candidness and transparency
What are the responsibilities of your role in the company? Please describe your one day at work.
ince 2017, I was lucky enough to transfer to one of the world’s best companies in the industry of
hospitality - the Radisson Hotel Group.
I work at the Global Sales Office and am a representative of the hotels of RHG company around the
world.
Radisson Hotel Group is one of the world’s largest and most dynamic hotel groups with eight
distinctive hotel brands with more than 1,400 hotels in destinations around the world. Our portfolio
of hotel brands includes: Radisson Collection™, Radisson Blu®, Radisson®, Radisson RED®, Park
Plaza®, Park Inn® by Radisson, Country Inn & Suites® by Radisson and prizeotel.
This was a new challenge for me and this is an absolutely new stage in my career. Explore a huge
variety of directions and hotels, offer the client something unique, something that suits the company’s
business goals at that period.
If we talk about one day of my work, it is always something new. Of course, my perfect morning
should start with a cup of aromatic coffee. And right after coffee, start the journey on a new day:
several meetings with different clients. The main tasks are to find out what would be interesting for
my client to hold the next event for 10 or 100 or even up to 2000 people.
Next, I get in touch with colleagues around the world to offer the best option for my client.
And, of course, the work is accompanied by business trips, during which I get acquainted with both
new countries and cities, and share experiences with colleagues from around the world.
S
ALWAYS PUT THE GUEST CENTRE STAGE
Dear Lusine, please tell us about your journey in
hospitality industry. Why did you chose this field
and what do you like most about it.
I
n school years, I thought that the future
profession should be related to traveling and
communicating with interesting people. As a
result, fate itself decreed that I transferred from
the faculty of linguistics and began to study my
future profession, namely, tourism and hospitality
management. On the second year of University
I had an opportunity to internship in one of
the best and hospitable countries in the world –
in Greece. And it played such a vital role that I
remained to work further in this industry. My all-
time colleagues from Mouzenidis Travel laid the
fundamentals in me that are so important in our
business:
- Love everything you do!
- ALWAYS PUT THE GUEST CENTRE STAGE
and we work in a way that our guests will go home
with the best memories of the holiday.
What about sales? Give us your top 3 qualities
that a person must have to succeed in sales
department working for hotels.
got to the sales department after having
worked for some time in the Font Office. I
believe that this is the surest way to further
understand the work of all services in the hotel
and generally get acquainted with the guests,
their requests and wishes. For me, sales at
the hotel is a separate chapter. Transferring
to the sales department and having worked
for a while, I realized that here I am ready to
stay for many years. It is impossible to draw a
parallel between the hotel sales and sales in any
other industry. After all, the ideal salesperson
in our field must grow in the hotel and know
many details. The work in the sales department
of the hotel allows you to develop and learn
something new every day. Why? Our clients are
representatives of almost all fields of activity
and this is what makes my work so special.
I have the opportunity to study and learn how
they work in the field of Atomic Energy, Banks,
in the world of fashion, pharmaceuticals and
much more.
I
As industry is changing rapidly with development of IT sphere.
What is your vision of the future of our industry? How do you think will hotel experience look in the next
years?
N
owadays we are witnessing a huge diversity in the hotel industry. There are underwater hotels,
hotels in the center of the desert - the most interesting thing is that regardless of the location
of the hotel, which is sometimes not quite simple, colleagues manage to offer the highest level of
service.
Over the past years SMART technologies were fully implemented in the hospitality industry.
You have an opportunity to Check in at the hotel and get an electronic key, while you are going
from the airport to the hotel, open your door using your mobile phone. The guest directory that
is so familiar to many people is not a common thing to many
hotels for already a long time; instead, you can ask for help to a
virtual assistant who will tell you about hotel services in detail,
help you order room service and tell you about local attractions.
Also there are more and more new technologies for Meetings
and Events which really optimize recourses.
For me It is very important to keep hospitality basics in the
century of IT technologies:
-
ALWAYS PUT THE GUEST CENTRE STAGE
-
Keep cozy atmosphere and always add something more
to be memorable for the guests.
LUSINE GURSHUDIAN, Sales Manager
MICE | GLOBAL SALES OFFICE - RADISSON
HOTEL GROUP