Hotelier Indonesia Magazine 30th Edition Edition 30th Finale 2017 | Page 48

HOT | SOLUTION
The Walking Dread:
Why Indonesian hotels need an
overbooking strategy
Written by: Tracy Dong, Lead Advisor, APAC, IDeaS Revenue Solutions
No Hotel In Indonesia Likes Having To Walk A Guest Due To An Over-
booking Situation – Just Ask Any Front Desk Manager Who Has To Deal
With Irate Customers When They Have Been Informed The Room They
Booked Is Not Available, And They Have To Be Relocated.
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HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com