CONTENTS
SEPTEMBER 2018
hotelowner
EDITOR
Michael Northcott
[email protected]
EDITORIAL
Lewis Catchpole
[email protected]
Alessandro Carrara
19
[email protected]
ACCOUNT MANAGER
Julie Lunk
[email protected]
PRODUCTION ASSISTANT
Karly Besnard
[email protected]
38
ACCOUNTS
Apex Business Media
26
01481 730 418
30
CUSTOMER SERVICES
[email protected]
DESIGN
CONTENTS SEPTEMBER 18 Lucas Studio
REGULARS All Hotel Owner staff can be reached on
Month in Review
A roundup of the latest hospitality
news from across the UK
Hotel Concept
of the Month
5
19
Once a 19th Century sea fort No
Man’s Fort is now one of the most
unique hotels in the UK
Peter Hancock 20
This month, Peter Hancock gives his
opinion on Kitchen Design
Stephen Ayers
Stephen talks about how to
prepare a hotel for Christmas
Angie Petkovic
38
42
Angie gives tips on whether
hoteliers should offer a loyalty card
to guests
4
www.hotelowner.co.uk
FEATURES
Legionnaires’
On the back of widely reported
Legionnaires’ outbreaks,
Alessandro Carrara explores
how hotels can deal with a
health and safety crisis
Hyatt Q&A
22
26
LONDON OFFICE:
154 - 160 Fleet Street,
London
EC4A 2DQ
Tel: 020 3176 6185
30
We interview the sales and marketing
manager of the Park Hotel about the
hotel’s recent refurbishment
Quality in Tourism
020 3176 6185
Hotel Owner is published monthly by:
Lewis Catchpole sits down with
Peter Fulton of Hyatt Hotels to hear
about becoming a group president
The Project:
The Park Hotel
[email protected]
47
Deborah Heather explains how
hoteliers can adapt and innovate to
maintain a competitive edge
The editor and publishers do not guarantee the
accuracy of statements made by contributors or
advertisers, or accept responsibility for any statement
that they express in this publication. The opinion of
the contributors may not necessarily be the opinion of
the publishers. Articles are considered for publication
on the basis that they are the author’s original work.
No part of this publication may be reproduced, stored
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otherwise, without the permission of the publishers.
September 2018