CONTENTS OCTOBER 2017
hotelowner
EDITOR Michael Northcott michael @ hotelowner . co . uk
EDITORIAL ASSISTANT Shekina Tuahene shekina @ hotelowner . co . uk
ACCOUNT MANAGER Hayley Pett h . pett @ mulberrypublications . co . uk
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PRODUCTION ASSISTANT Karly Besnard karly @ apexbusinessmedia . co
ACCOUNTS Apex Business 01481 730 418
CUSTOMER SERVICES customers @ mulberrypublications . co . uk
DESIGN Lucas Studio grant @ lucas-studio . co . uk
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All Hotel Owner staff can be reached on 020 3176 6185
CONTENTS OCTOBER 17
Hotel Owner is published monthly by :
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The editor and publishers do not guarantee the accuracy of statements made by contributors or advertisers , or accept responsibility for any statement that they express in this publication . The opinion of the contributors may not necessarily be the opinion of the publishers . Articles are considered for publication on the basis that they are the author ’ s original work . No part of this publication may be reproduced , stored in a retrieval system , or transmitted in any form or by any means , electronic , mechanical , photocopying or otherwise , without the permission of the publishers .
REGULARS
Month in Review 6
A roundup of the latest hospitality news from across the UK
Product News 14
With new product and services coming to the market , we curate some of the latest releases
Statistics 16
A snapshot of average room rates and inbound UK visitors ’ spending
Quality In Tourism 46
Deborah Heather goes through the health and safety responsibilities of a hotelier
Angie Petkovic 50
Angie Petkovic speaks about targeting the baby boomers market
FEATURES
Hotel Concept 17 of the Month
A talk with the owners of the magical Enchanted Manor
DIY 18
4Suites discuss its new app which allows guests to take control of their stay
Tech update 23
A look at newest tech products and services available to the hotel industry
Front of House 27
The new manager of the Hydro Hotel speaks about gaining a star for the hotel and his goals
Advice 38
Five ways hoteliers can stay on top of GDPR
4 www . hotelowner . co . uk October 2017