Hotel Owner November 2018

NOVEMBER 2018 £5.95 WWW.HOTELOWNER.CO.UK HOUSEKEEPING | RENOVATION | FOOD & BEVERAGE | SPA | PROPERTY | EDUCATION | TECHNOLOGY hotelowner for the independent hotelier who means business ISSN 2049-7709 THE ONE PERCENT We visited the Landmark London hotel in Marylebone to find out the secret behind its recent ‘Platinum’ level accreditation from Investors in People QUALITY IN TOURISM APARTHOTELS We explore the success of serviced apartments and aparthotels and why it is one of the fastest growing segments within the hospitality sector HOUSEKEEPING INSIGHT - PART 4 Miele offers key cleanliness advice for hoteliers p38 THE DAILY HOTEL WAR A look at why innovation is essential to the future of the hospitality industry and how Carbis Bay Hotel in Cornwall is getting it right p36 Housekeeping staff are ‘unsung heroes in the daily hotel war’ INFLUENCING INFLUENCERS Angie Petkovic offers advice on how to attract influencers p42