CONTENTS
MAY 2019
CONTENTS MAY 2019
REGULARS
Month in Review
A roundup of the latest hospitality
news from across the UK
6
Hotel Concept
of the Month 15
Aviator – a hotel by TAG is designed
for ‘elite travellers’ and is a propeller-
shaped luxury hotel located next to
a private airport
Stephen Ayers
30
Stephen talks about the rise of
cookie cutter hotels and how a lack
of originality can be detrimental
An Inspector Calls
32
This month Deborah Heather talks
Baby Boomers, the silver pound and
what they mean for your hospitality
business
Angie Petkovic
34
Angie this month discusses the
complex issue of whether a hotel
should be inclusive or exclusive
hotelowner
FEATURES
Growing your people
EDITOR
20
Robert Alley COO at Roomzzz
details how growing your people
and your talent strategy is the best
way to keep one step ahead of the
competition around you
Customer Loyalty
22
Simon Botto explains how to best
cultivate customer loyalty and keep
guests returning again and again
The Project
26
A look at the recently relaunched
Park Plaza London Riverbank hotel,
which now features seven new
floors and 646 rooms
Michael Northcott
[email protected]
EDITORIAL
Lewis Catchpole
[email protected]
Alessandro Carrara
[email protected]
ACCOUNT MANAGER
Ahmed Karim Chishty
[email protected]
ACCOUNTS
[email protected]
CUSTOMER SERVICES
[email protected]
DESIGN
Lucas Studio
[email protected]
All Hotel Owner staff can be reached on
020 3176 6185
Hotel Owner is published monthly by:
MULBERRY
15
26
4
www.hotelowner.co.uk
MULBERRY
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20
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May 2019