MAY 2019 £14.99
WWW.HOTELOWNER.CO.UK
HOUSEKEEPING | RENOVATION | FOOD & BEVERAGE | SPA | PROPERTY | EDUCATION | TECHNOLOGY
hotelowner
for the independent hotelier who means business
ISSN 2049-7709
CULTIVATING
CUSTOMER
LOYALTY
Why hotels must consistently
present the best version of
themselves to guests if they’re
to persuade them to return
QUALITY IN
TOURISM
GROWING
YOUR PEOPLE
Why nurturing talent is the best way to keep
one step ahead of the competition around you
STEPHEN
AYERS
p30
Stephen takes a look at the rise of
‘monster’ cookie cutter hotels
Deborah Heather talks about baby boomers,
the silver pound and what they mean for your
hospitality business
HOTEL
CONCEPT
A look at the luxury, propeller-
shaped Aviator hotel by Tag
p15
ANGIE
PETKOVIC
p34
Angie discusses whether it’s
better to be inclusive or exclusive