CONTENTS
MAY 2018
hotelowner
EDITOR
Michael Northcott
[email protected]
EDITORIAL
Lewis Catchpole
[email protected]
21
Alessandro Carrara
[email protected]
ACCOUNT MANAGER
Hayley Pett
[email protected]
PRODUCTION ASSISTANT
Karly Besnard
[email protected]
26
ACCOUNTS
33
Apex Business Media
01481 730 418
CUSTOMER SERVICES
[email protected]
CONTENTS MAY 18
REGULARS
Month in Review
A roundup of the latest hospitality
news from across the UK
6
Peter Hancock 20
This month, Peter Hancock gives
his opinion on what makes a good
hotel interior
Hotel Concept
of the Month
21
The Cliffden Hotel goes the extra
mile in order to be the hotel of
choice for thousands of visually
impaired guests
Stephen Ayers
44
Stephen talks about the evolution
of hotel design and what separates
the great from the downright ugly
Angie Petkovic
Angie gives tips on how to
rebuild a hotel’s reputation
following bad press
May 2018
50
FEATURES
Bristol tourism tax
DESIGN
Lucas Studio
[email protected]
23
Lewis Catchpole explores proposals
behind a Tourism Tax being
introduced to the city of Bristol
Automation vs
Personalisation
020 3176 6185
Hotel Owner is published monthly by:
28
Alessandro Carrara delves into
AccorHotels highly personalised
guest stays and the benefits of
bucking the trend of automation
Housekeeping Insight -
Part 1
All Ho tel Owner staff can be reached on
41
LONDON OFFICE:
154 - 160 Fleet Street,
London EC4A 2DQ
Tel: 020 3176 6185
Insight into how day-to-day
‘behind the scenes’ processes
such as laundry impacts the guest
experience
Quality in Tourism
46
Deborah Heather considers
whether there is a place for
hotels with the rise of the sharing
economy
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that they express in this publication. The opinion of
the contributors may not necessarily be the opinion of
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